the transaction failed and my order was cancelled. 4 0

Last updated on Feb 15, 2024 06:25 in Payment
Posted BySahil

If you're trying to pay through the PayU payment gateway, there's a chance your payment might show as failed even though money was deducted from your bank. Don't panic! This happens because our primary currency is USD, and PayU currently doesn't support that directly.

Here's how to resolve this and complete your transaction:

  1. Create a support ticket: Select "Transactions Failed" from the issue options.
  2. Provide your details: Fill in your basic information, including the date, time, and transaction ID.
  3. Submit the ticket and wait: Our team will verify your payment using the provided transaction ID. If everything looks good, you'll receive an email confirming your purchase within an hour.

Thanks, Have a great day.

** The time is base on America/New_York timezone